{"id":462,"date":"2019-11-09T15:18:07","date_gmt":"2019-11-09T15:18:07","guid":{"rendered":"http:\/\/34.205.177.117.xip.io\/?page_id=462"},"modified":"2025-10-10T04:15:19","modified_gmt":"2025-10-10T04:15:19","slug":"contact","status":"publish","type":"page","link":"https:\/\/liquidinstruments.com\/support\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Contact support<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1743389070321{background-color: #F6F6F6 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\" data-pm-slice=\"1 1 []\">Ask AI<\/h2>\n<p class=\"editor-paragraph\" style=\"text-align: center;\" data-pm-slice=\"1 1 []\">Prompt for Moku specific AI help.<\/p>\n<p>[\/vc_column_text]   <div id=\"eptai-container\">\n    <div id=\"eptai-chat-container\" class=\"inactive\">\n      <div id=\"eptai-chat-box\">\n        <ul id=\"eptai-chat-messages\">\n        <\/ul>\n        <div id=\"chat-loader-wrap\" style=\"display:none;\">\n          <div class=\"chat-loader\">\n            <span class=\"bar\"><\/span>\n            <span class=\"bar\"><\/span>\n            <span class=\"bar\"><\/span>\n          <\/div>\n          <div id=\"chat-loader-txt\" class=\"chat-loader-text\">Thinking...<\/div>\n        <\/div>\n        <div id=\"lost-connection\" style=\"display:none;\">\n          <div class=\"lost-connection-text\">&#9888; Request failed. Please check your network connection and try again.<\/div>\n        <\/div>\n      <\/div>\n        <div class=\"eptai-default-messages\">\n          <ul>\n            <li class=\"eptai-default-question\">What is Multi-instrument Mode?<\/li>\n            <li class=\"eptai-default-question\">What is Moku Cloud Compile (MCC)?<\/li>\n            <li class=\"eptai-default-question\">Can a Moku be controlled using an API?<\/li>\n          <\/ul>\n        <\/div>\n      <form id=\"eptai-chat-form\" class=\"chat-input-and-buttons\" action=\"\" method=\"post\">\n        <sl-textarea id=\"eptai-chat-input\" name=\"message\" placeholder=\"How can I help?\" resize=\"auto\" rows=\"1\"><\/sl-textarea>\n        <button disabled type=\"submit\" id=\"eptai-send-btn\" aria-label=\"Send message\"><img decoding=\"async\" src=\"https:\/\/liquidinstruments.com\/wp-content\/themes\/liquid-theme\/assets\/images\/send.svg\" alt=\"send_btn\" \/><\/button>\n      <\/form>\n\n      <div class=\"eptai-chat-controls flex item-center justify-between\">\n        <div id=\"eptai-chat-status\" class=\"text-xs text-gray-500\"><\/div>\n        <img decoding=\"async\" src=\"https:\/\/liquidinstruments.com\/wp-content\/themes\/liquid-theme\/assets\/images\/powered-by-eptai.svg\" alt=\"Powered By ept AI\" id=\"eptai-powered-by-logo\" \/>\n      <\/div>\n    <\/div>\n  <\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"editor-paragraph\" style=\"text-align: center;\"><em>AI Help is in beta. Responses may be inaccurate or incomplete.<\/em><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Contact technical support<\/h2>\n<p>Submit this form and a member of our team will reach out to you.<\/p>\n<h3>Helpful support links<\/h3>\n<p><a href=\"https:\/\/knowledge.liquidinstruments.com\/\" target=\"_blank\" rel=\"noopener\">Knowledge Base<\/a><br \/>\n<a href=\"\/support\/warranty-repairs-and-service\/\" target=\"_blank\" rel=\"noopener\">Warranty, repairs, and service<\/a><br \/>\n<a href=\"\/support\/hardware-calibration\/\" target=\"_blank\" rel=\"noopener\">Hardware calibration<\/a><br \/>\n<a href=\"\/resources\/supporting-material\/product-documentation\/\" target=\"_blank\" rel=\"noopener\">Product documentation<\/a><\/p>\n<h3>Top Knowledge Base articles<\/h3>\n<p><a href=\"https:\/\/knowledge.liquidinstruments.com\/how-to-fix-missing-instruments-on-moku\">Updating your Moku to access new instruments<\/a><br \/>\n<a href=\"https:\/\/knowledge.liquidinstruments.com\/164835-moku-go\/how-do-i-find-the-serial-number-of-a-moku\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">How do I find the serial number of a Moku?<\/span><\/a><br \/>\n<a href=\"https:\/\/knowledge.liquidinstruments.com\/moku-general\/how-to-connect-to-the-access-point-of-moku\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">How to connect to the access point of a Moku device?<\/span><\/a>[\/vc_column_text][vc_separator css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Have feedback? Join our User Forum<\/h3>\n<p>From product support questions to new feature requests, check out our User Forum to maximize your Moku experience.<\/p>\n<p><a class=\"button filled blue card-button\" href=\"https:\/\/forum.liquidinstruments.com\/\" target=\"_blank\" rel=\"noopener\">Join the conversation<\/a>[\/vc_column_text][vc_separator][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Contact our sales team<\/h3>\n<p>Want to learn more about how Moku products can benefit your specific application? We&#8217;re happy to help!<\/p>\n<p><a class=\"button filled blue card-button\" href=\"\/support\/contact-us-general-sales\/\" target=\"_blank\" rel=\"noopener\">Contact sales<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div data-hubspot-form=\"true\" class=\"hubspot-form hs-form-html\" data-hubspot-form-id=\"81d3b85f-ae96-40ba-a43e-de2efa451491\" data-hubspot-form-id-zh=\"\" data-hubspot-form-id-ja=\"\" data-hubspot-form-id-ko=\"\"><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1743390764145{background-color: #f5f6f7 !important;}&#8221;][vc_column]\n    <div data-component='call_to_action' class='vc_row-fluid cta w-full mx-auto bg-transparent'>\n      <div class='flex w-full gap-4 flex-col items-center'>\n      \n        <div class='max-w-prose wpb_column vc_column_container vc_col-sm-12'>\n          <div class='vc_column-inner'>\n            \n            <h2 style=\"text-align: center;\">Knowledge is power<\/h2>\n<p style=\"text-align: center;\">Check out our Knowledge Base to find answers to your questions online.<\/p>\n\n          <\/div>\n        <\/div>\n        <div class=' flex flex-row gap-4 xs:flex-col'>\n          <a class=\"button relative gap-2 items-center blue filled medium  \" href=\"https:\/\/knowledge.liquidinstruments.com\/\" title=\"Explore the Knowledge Base\" target=\"_blank\"><span class=\"flex-1\">Explore the Knowledge Base<\/span><\/a>\n  \n  \n  \n        <\/div>\n      <\/div>\n    <\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Contact support [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1743389070321{background-color: #F6F6F6 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Ask AI Prompt for Moku specific AI help. [\/vc_column_text][vc_column_text css=&#8221;&#8221;] AI Help is in beta. Responses may be inaccurate or incomplete. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Contact technical support Submit this form and a member of our team will reach out to you. Helpful support links Knowledge Base [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":5677,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-462","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact - Liquid Instruments<\/title>\n<meta name=\"description\" content=\"We&#039;d love to hear from you. 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