{"id":5677,"date":"2021-03-11T21:25:49","date_gmt":"2021-03-11T21:25:49","guid":{"rendered":"https:\/\/liquidinstruments.com\/?page_id=5677"},"modified":"2026-01-09T01:00:21","modified_gmt":"2026-01-09T01:00:21","slug":"support","status":"publish","type":"page","link":"https:\/\/liquidinstruments.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Support and Search<\/h1>\n<p class=\"p-large\" style=\"text-align: center;\">Need some assistance? We\u2019re here to help.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1743390203836{background-color: #F6F6F6 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\" data-pm-slice=\"1 1 []\">Ask AI<\/h2>\n<p style=\"text-align: center;\" data-pm-slice=\"1 1 []\">Search the site or prompt for Moku specific AI help.<\/p>\n<p>[\/vc_column_text]   <div id=\"eptai-container\">\n    <div id=\"eptai-chat-container\" class=\"inactive\">\n      <div id=\"eptai-chat-box\">\n        <ul id=\"eptai-chat-messages\">\n        <\/ul>\n        <div id=\"chat-loader-wrap\" style=\"display:none;\">\n          <div class=\"chat-loader\">\n            <span class=\"bar\"><\/span>\n            <span class=\"bar\"><\/span>\n            <span class=\"bar\"><\/span>\n          <\/div>\n          <div id=\"chat-loader-txt\" class=\"chat-loader-text\">Thinking...<\/div>\n        <\/div>\n        <div id=\"lost-connection\" style=\"display:none;\">\n          <div class=\"lost-connection-text\">&#9888; Request failed. Please check your network connection and try again.<\/div>\n        <\/div>\n      <\/div>\n        <div class=\"eptai-default-messages\">\n          <ul>\n            <li class=\"eptai-default-question\">What is Multi-instrument Mode?<\/li>\n            <li class=\"eptai-default-question\">What is Moku Cloud Compile (MCC)?<\/li>\n            <li class=\"eptai-default-question\">Can a Moku be controlled using an API?<\/li>\n          <\/ul>\n        <\/div>\n      <form id=\"eptai-chat-form\" class=\"chat-input-and-buttons\" action=\"\" method=\"post\">\n        <sl-textarea id=\"eptai-chat-input\" name=\"message\" placeholder=\"How can I help?\" resize=\"auto\" rows=\"1\"><\/sl-textarea>\n        <button disabled type=\"submit\" id=\"eptai-send-btn\" aria-label=\"Send message\"><img decoding=\"async\" src=\"https:\/\/liquidinstruments.com\/wp-content\/themes\/liquid-theme\/assets\/images\/send.svg\" alt=\"send_btn\" \/><\/button>\n      <\/form>\n\n      <div class=\"eptai-chat-controls flex item-center justify-between\">\n        <div id=\"eptai-chat-status\" class=\"text-xs text-gray-500\"><\/div>\n        <img decoding=\"async\" src=\"https:\/\/liquidinstruments.com\/wp-content\/themes\/liquid-theme\/assets\/images\/powered-by-eptai.svg\" alt=\"Powered By ept AI\" id=\"eptai-powered-by-logo\" \/>\n      <\/div>\n    <\/div>\n  <\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"editor-paragraph\" style=\"text-align: center;\"><em>AI Help is in beta. Responses may be inaccurate or incomplete.<\/em><\/p>\n<p>[\/vc_column_text]\n    <div data-component='call_to_action' class='vc_row-fluid cta w-full mx-auto cta-outline'>\n      <div class='flex w-full gap-4 flex-col items-center'>\n      \n        <div class='max-w-prose wpb_column vc_column_container vc_col-sm-12'>\n          <div class='vc_column-inner'>\n            \n            <h2>Have more questions?<\/h2>\n\n          <\/div>\n        <\/div>\n        <div class=' flex flex-row gap-4 xs:flex-col'>\n          <a class=\"button relative gap-2 items-center blue filled medium  \" href=\"https:\/\/liquidinstruments.com\/support\/contact-us-general-sales\/?utm_source=support&#038;utm_medium=web&#038;utm_id=support\" title=\"Schedule a demo\" target=\"\"><span class=\"flex-1\">Schedule a demo<\/span><\/a>\n  \n  \n  <div data-component=\"form_button\" class=\"flex flex-col\">\n  <sl-button class=\"button relative gap-2 items-center blue outline medium   open-dialog open-69a152beea337\">\n    Talk with an engineer\n  <\/sl-button>\n  <sl-dialog id=\"dialog-69a152beea337\" label=\"Meet with an applications engineer\" class=\"dialog-overview\" style=\"--width: 600px;\">\n    <div data-hubspot-form=\"true\" class=\"hubspot-form hs-form-html\" data-hubspot-form-id=\"81d3b85f-ae96-40ba-a43e-de2efa451491\" data-hubspot-form-id-zh=\"\" data-hubspot-form-id-ja=\"\" data-hubspot-form-id-ko=\"\"><\/div>\n  <\/sl-dialog>\n<\/div>\n        <\/div>\n      <\/div>\n    <\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8221;container custom_grid_wrap&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Helpful links<\/h2>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1613664156442{padding-left: 0px;}&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;none&#8221;]<\/p>\n<h3>Knowledge Base<\/h3>\n<p>A searchable repository of questions and answers.<\/p>\n<p><a href=\"https:\/\/knowledge.liquidinstruments.com\/\" target=\"_blank\" rel=\"noopener\">Visit the Knowledge Base<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1613664164388{padding-right: 0px;}&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;none&#8221;]<\/p>\n<h3>User Forum<\/h3>\n<p>Connect with the Liquid Instruments user community.<\/p>\n<p><a href=\"https:\/\/forum.liquidinstruments.com\/login\" target=\"_blank\" rel=\"noopener\">Join the User Forum<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;none&#8221;]<\/p>\n<h3>Product Documentation<\/h3>\n<p>User manuals and guides for all Moku hardware and software.<\/p>\n<p><a href=\"\/resources\/supporting-material\/product-documentation\/\">Read the docs<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1613668289012{padding-left: 0px;}&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;none&#8221;]<\/p>\n<h3>Warranty &amp; Repairs<\/h3>\n<p>Review warranty options or request repairs for your hardware platform.<\/p>\n<p><a href=\"\/support\/warranty-repairs-and-service\/\">Learn More about Warranty and Repairs&nbsp;<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1613668311970{padding-right: 0px;}&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;none&#8221;]<\/p>\n<h3>Hardware Calibration<\/h3>\n<p>Information about hardware calibration and our calibration partners.<\/p>\n<p><a href=\"\/support\/hardware-calibration\/\">Learn more about Calibration<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;none&#8221;]<\/p>\n<h3>Contact Us<\/h3>\n<p>Get in touch with our team to discuss your questions.<\/p>\n<p><a href=\"\/support\/contact\/\">Start a conversation<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Support and Search Need some assistance? We\u2019re here to help. [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1743390203836{background-color: #F6F6F6 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Ask AI Search the site or prompt for Moku specific AI help. [\/vc_column_text][vc_column_text css=&#8221;&#8221;] AI Help is in beta. Responses may be inaccurate or incomplete. [\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;container custom_grid_wrap&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Helpful links [\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1613664156442{padding-left: 0px;}&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;none&#8221;] [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-5677","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support - Liquid Instruments<\/title>\n<meta name=\"description\" content=\"Customer support for Liquid Instruments products\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/liquidinstruments.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Customer support for Liquid Instruments products\" \/>\n<meta property=\"og:url\" content=\"https:\/\/liquidinstruments.com\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Liquid Instruments\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LiquidInstruments\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-09T01:00:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@liquidinstrmnts\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/liquidinstruments.com\/support\/\",\"url\":\"https:\/\/liquidinstruments.com\/support\/\",\"name\":\"Support - 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